uuok Privacy Policy

Introduction and Definitions

uuok is an online gaming and sports betting platform operated for users in Bangladesh. This privacy policy ("Policy") explains how uuok handles users' personal information through its website, mobile application, and other services.

Below are definitions of some key terms used in this policy:

• "Personal Information" means any information that can directly or indirectly identify a person — such as name, mobile number, email address, or bank or mobile banking account details.
• "Platform" means uuok's website (uuokapp.cam), mobile application, and all digital services operated under it.
• "User" means any person who has registered on or is using the uuok platform.
• "Processing" means any operation performed on data — including collection, recording, organising, storing, modifying, retrieving, using, disclosing, or deleting.

This policy is a supplementary document to uuok's Terms and Conditions. Both documents should be read together, as together they form the legal basis of the relationship between you and uuok.

Information We Collect

uuok collects user information from various sources. The sources and types of information are detailed below:

2.1 Information Provided During Registration

The following information is collected when you create an account:

• Full name and date of birth
• Mobile number and email address
• Bangladeshi National ID or passport number (for identity verification)
• Payment method details — such as bKash, Nagad, Rocket, or Upay number
• Residential address

2.2 Information Collected Automatically While Using the Platform

When you use the platform, certain information is collected automatically:

• IP address and device type
• Browser and operating system type
• Login and logout times and session duration on the platform
• Which pages were visited and for how long
• Game play history, bet amounts, and results
• Deposit and withdrawal transaction history

2.3 Identity Verification (KYC) Information

When processing financial transactions or handling withdrawal requests above a certain limit, uuok may request additional identity verification documents. This may include a scanned copy of a National ID or a selfie photo.

How We Use Your Information

uuok uses the information collected for specific and lawful purposes. Those purposes are set out clearly below:

3.1 Account Management and Service Delivery

• Creating, verifying, and managing accounts
• Ensuring login and session security
• Processing deposit and withdrawal transactions
• Providing bonuses, rewards, and VIP benefits

3.2 Customer Support

Your information is used to resolve your queries and complaints via live chat or email. Conversation records may be kept to improve the quality of support.

3.3 Fraud Prevention and Security

• Detecting suspicious transactions and account activity
• Preventing the same person from opening multiple accounts
• Managing technical security measures

3.4 Service Improvement and Analytics

User behaviour is analysed to improve the performance and usability of the platform. This analysis is done at an aggregate level and is not used to identify any individual separately.

3.5 Communications and Notifications

• Sending important account updates and security notifications
• Sending transaction confirmation messages
• Sharing relevant promotional offers with your consent

Data Storage and Security

uuok treats the security of user information as a top priority. A number of technical and organisational measures have been put in place for this purpose:

4.1 Encryption and Technical Security

• All data transfers are secured with SSL (Secure Sockets Layer) encryption
• Passwords are stored in encrypted form and are never kept as plain text
• Payment-related information is kept in a separate secure environment
• Regular security audits and vulnerability assessments are carried out

4.2 Access Control

Only authorised staff can view user information for specific purposes. Every instance of access is logged and reviewed regularly.

4.3 Data Retention Period

Information for active accounts is retained for as long as the account remains open. Even after an account is closed, financial and transaction records may be retained for a set period due to regulatory obligations and dispute resolution requirements.

Sharing Information with Third Parties

uuok does not sell user information to any third party for commercial purposes. However, information may be shared in specific cases for operational purposes:

5.1 Service Partners

• Payment Processors: Information required to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer is shared with the relevant payment service.
• Technology Providers: Software and cloud service providers used to operate the platform may have limited access to information as needed for operations.
• Game Studios: Minimum necessary information (such as user ID and bet amount) may be sent to the relevant studio's servers for the game software to function during gameplay.

5.2 Legal Obligations

Upon receiving a court order or a lawful request from a law enforcement authority, uuok may be required to provide relevant information. Where possible, an attempt will be made to notify the user in advance.

5.3 Third-Party Agreements

uuok has confidentiality agreements with all parties it shares information with. They may use this information only to provide the specific service and may not use it for any other purpose.

Cookies and Tracking

The uuok platform uses cookies and similar technologies to improve the user experience and ensure the platform functions correctly.

6.1 Types of Cookies

• Essential Cookies: These are necessary to keep login sessions active and to manage security measures.
• Functional Cookies: These help remember your preferences, language settings, and information from previous sessions.
• Analytics Cookies: These are used to understand which parts of the platform are used most.

6.2 Cookie Controls

You can disable or delete cookies from your browser settings. However, disabling essential cookies may cause some features of the platform to not work correctly.

Protection of Minors

The uuok platform is strictly not for persons under the age of 21. Age is verified at the time of account registration, and any account found to belong to a minor is closed immediately.

uuok never knowingly collects information from persons under the age of 21. If a guardian believes a minor has registered on the platform, they can contact our support team to request the account be closed and the information deleted.

To ensure responsible gaming, uuok's Responsible Gaming section contains detailed guidelines, including a description of additional steps taken to protect minors.

Your Rights

uuok believes that the owner of information is the user themselves. Based on this, you are given the following rights:

8.1 Right to Know

You can find out at any time what information uuok holds about you. This information can be requested through the support team.

8.2 Right to Correction

If any information in your account is incorrect, you can request that it be corrected. Changing some information (such as name or date of birth) may require additional verification.

8.3 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages, you can stop them at any time by informing the support team or by using the unsubscribe link in the message.

8.4 Right to Close Account and Delete Data

You can request that your account be closed. After the account is closed, your personal information will be deleted within a set period, though some financial records may be retained due to legal obligations.

Policy Changes

uuok reserves the right to amend or update this privacy policy as needed. Any changes will follow the process below:

• The "Last Updated" date at the top of this page will be changed to reflect the new date.
• For significant changes, registered users will be notified by email or app notification.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you object to a policy change, the option to close your account will always remain available.

If you have any questions about this policy or are looking for answers to general queries, you can visit uuok's FAQ section, where answers to common questions about the platform are available.

Contact Us

If you have any questions, concerns, or complaints about this privacy policy, please contact uuok's support team:

To learn more about uuok, visit our About Us page, where you will find details about the platform's identity, goals, and values.